Terms and conditions

Overview

1. Jurisdiction

2. Contracting parties

3. Offer and agreement conclusion

4. Right of withdrawal

5. Prices and shipping costs

6. Delivery

7. Payments

8. Retention of title

 

1. Jurisdiction

The following terms and conditions apply for all sales and services by Joswood GmbH to consumers.
In accordance with section 13 of the Bürgerliches Gesetzbuch („BGB“ – German Civil Code), a consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to his or her commercial or freelance professional activity.

2. Contracting parties

The purchase agreement is made with Joswood GmbH, Schorlemerstraße 6, D-40545 Düsseldorf.
Please contact our customer service for any questions, complaints or objections: 11am -  9pm,  phone: +49 202-4964790 or via E-Mail:
jos@joswood-gmbh.de

3. Offer and agreement conclusion

3.1 The presentation of products in our online shop is not a legally binding offer but a non-binding online catalogue. Errors and omissions excepted.

3.2 By clicking the order button in the last step of the order process you are giving an obligatory order of the goods listed on the order page. The contract of purchase is concluded upon receipt of our confirmation e-mail immediately after we receive your order.

4. Right of withdrawal

Consumers are entitled to a 14-day right of withdrawal.

Cancellation policy: Right of revocation: In order to exercise your right of withdrawal, you need to inform us by means of a clear statement (e.g. mailed letter, fax or e-mail) of your decision to withdraw from this contract. You need to return the goods immediately and at the latest within fourteen days from the day you have informed us about the withdrawal from this contract. You are in observance of the withdrawal period as long as you send out the goods before the fourteen days are expired. You are responsible for the shipping costs of the returned goods. You need to compensate for a possible loss in value of the goods only in the case this loss of value can be traced back to unnecessary handling and examination of the quality, features and functionality of the goods on your part.

The cancellation or the product return is to be addressed to:

Lasercut-Welten by Joswood GmbH

Steinbeck 54 (Hinterhaus)

D-42119 Wuppertal

or via E-Mail to: jos@joswood-gmbh.de

Consequences of revocation:

In the case of an effective withdrawal, all services received by both parties are to be returned. If the goods can only be returned in a state worse than the one they were in when sent to you, you will need to reimburse for the discrepancy in value.

This doesn´t apply if the state of the product is such as it would be in any shop after a legitimate inspection of the goods by the buyer.

In addition, we point out that you can avoid the obligation to replacement of value for a deterioration originating by proper use of the commodity by not putting the commodity into use as if it were your property.

Goods consignable by parcel shipment may be returned at our risk. You have to assume the costs of mailing if the received article corresponds to what you have ordered and when the value of the product that is sent back has not a value of more than € 40 or in case that the value of the product was more in the moment of return and not have received the devolution of money or partial payment in accordance with the contract.

Otherwise the return is free of charge for you.

Goods not consignable by parcel shipment shall be collected from the customer.

You must satisfy obligations to reimburse payments within 30 days after dispatch of your declaration of revocation or receipt of returned goods.

End of the information about right of withdrawal

There is no right of withdrawal for contracts that include not prefabricated but customised or personalised goods specifically selected and ordered by the consumer. The right of withdrawal expires prematurely with contracts for the delivery of goods, if these goods, based on their nature, are inseparably mingled with other goods after delivery.

4a. Return costs when exercising the right of withdrawal

Customers making use of their right of withdrawal must pay the costs of the return shipment

 (see right of withdrawal). You have to assume the costs of mailing if the received article corresponds to what you have ordered and when the value of the product that is sent back has not a value of more than € 40 or in case that the value of the product was more in the moment of return and not have received the devolution of money or partial payment in accordance with the contract.

Otherwise the return is free of charge for you.

5. Prices and Shipping Costs

5.1 The prices stated on the product pages include the statutory value-added tax as well as other price components.

5.2 The mailing/shipping costs depend on the amount of orders as well as the mode of delivery and are clearly disclosed prior to your binding order. You can find an overview on the Customer Information page.

6. Delivery

6.1 Delivery within Germany is usually by Deutsche Post (DHL).

6.2 The delivery time is usually up to 14 days. Please find additional information on the respective product site.

7. Payments

7.1 Payment shall be made upon receipt of the proper invoice as included in the delivery.

7.2 Right of indemnification takes effect if your counterclaims have been legally established as final and absolute or if they are beyond dispute or if they have been accepted in writing on our part.

7.3 Right of retention only exists as long as the claims result from the identical contractual relationship.

8. Retention of Title

The goods will remain in our possession until receipt of full payment.

9. Contract Text

The contract text is saved within our internal system. The General Terms and Conditions can be viewed on this page at all times. If you have created a customer account, you can view your customer data at any time under "Sign In".  The order data will be sent to you by e-mail. After the order has been completed, the contract wording is no longer available on the Internet due to reasons of security.