Customer Informations

Shipping Costs (postage and packing)

Shipping within Europe (including islands), is carried out by Deutsche Post/DHL and is free of charge.

Shipping costs to overseas destinations are calculated individually and depend on the order. Respective forwarding expenses are indicated to you clearly after receipt of your order. For any questions or further information, please do not hesitate to contact us by phone: +49 202-4964790


Liability for Content

The contents of our website were compiled with the utmost care. We do not accept liability for the accuracy, topicality and completeness of the data or contents displayed.

In accordance with § 7, chapter 1 TMG, and according to general law, we are responsible for our own content of these pages. According to §§ 8 to 10 TMG we are however not obliged as service provider to supervise conveyed or stored external information or to research the circumstances, which refer to an illegal activity. Obligations for the removal or blockage of the use of information after the general laws remain hereof untouched. Any liability in this respect is, however, only incurred from the moment that knowledge of the specific

breach of law is obtained. When corresponding infringements become known, these contents are to be removed immediately.

Liability for external Links

Our website contains third party links. Despite careful control of contents, we do not accept liability for the content of external links. For content of the linked sites, their operators are exclusively responsible. The linked pages are checked for potential and recognisable violations of the law at the time the link is set up. Illegal contents were not recognizable when the link was created. However, we point out that constant checking on the content of the linked pages is not reasonable as long as no precise evidence for an infringement of the law due to the content of these pages is given. As soon as we find out about infringements of the law due to the content of linked external pages, we will immediately delete all links from our website which refer to these pages.


Provided content of these websites and files included in them are subject to German intellectual property law. Work of third parties is marked as such. The user is obliged to observe existing copyrights and to not infringe them. Copies and downloads are only allowed to be used in a private and non-commercial way. Permission in written form from the respective holder of the right is needed in order to copy, change, distribute or use the content of the website in any way which is excluded by the copyright law. Joswood GmbH reserves its right to take legal steps in case of violation of the copyright.

Data Protection

The use of our website is usually possible without providing personal information. If possible, collecting personal data (like name, address or e-mail-addresses) is always done on a voluntary basis. No personal data (e.g. name, adress, email) will be forwarded to any third party without your express consent.

We draw your attention to the fact that data transmission over the Internet (e.g. when communicating by e-mail) may involve gaps in security. It is not possible to protect such data completely against access by third parties.

We hereby expressly prohibit the use of the contact data published as part of our duty to publish an imprint for the purpose of unwanted advertisement. The operators of the website expressly reserve the right to pursue legal steps in the event of unsolicited sending of advertising information, such as through spam mail.